IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Holland America Line and our local agents have spent much time in the selection of shore excursion tours. For more information, see details in the FAQ Are Transfers Included? During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. ($BMLc` |Ks
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With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from onboard our vessels. The number of specialty dining experiences is determined by the length of cruise, and the restaurants vary per ship.
Health Protocols page and FAQs. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. Frequently Asked Questions | Holland America The Wireless Maritime Service system is available for use when the ship is in international waters. In your stateroom you will find laundry bags and price lists conveniently located in your closet. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. You must be able to care for yourself, including dressing, eating and attending the ship's safety drills. All onboard purchases and services are charged to your account by using your stateroom keycard. Catherine. Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Select All to print all pages. You can easily create your eSignature with pdfFiller and then eSign your holland america family and friends form directly from your inbox with the help of pdfFiller's add-on for Gmail. This can be accessed at any time after the booking has been made. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships. For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com. You do not need to include suffixes on your airline reservation. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. Viewing Your Air Itinerary
You will also be able to request tours on the ship at the Shore Excursion Office. I assume it will show up eventually? We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. The captain can perform your Symbolic at Sea ceremony once on board the ship. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected whenever there is a main engine room failure. Q I am taking a Land+Sea Journey. Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. On longer cruises, such as transoceanic, South America, Asia, South Pacific or Hawaii voyages, infants must be a minimum of 12 months of age at the time of embarkation. EZPay options are available in specific markets. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. A You may print either in color or black and white. We are pleased to offer Flight Ease, the easiest way to book flights for your cruise vacation. Ambulatory Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. $16.00. You may wish to bring a travel alarm clock as they are not available in staterooms. Can you use the Have it All package to purchase wine at the Pinnacle Grill ? Holland America Line assumes no responsibility for the items listed above. Your updated Express Docs information will be available online. Please call Access & Compliance for detailed information. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. Family & Friends Program Offers Exciting New Enhancements Holland America Line is pleased to announce exciting new enhancements to the Family & Friends Program that streamline the process and make it easier for you to book your family and friends on a special rate cruise. Click Done when youre finished.). Applications also may be faxed to 206-905-8952 or 800-355-3021 or submitted to the Ship Inventory department in person by the employee. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. When guests go to book a Holland America Line cruise, the Have It All fare is presented as an option with the included perks already factored into the price across all stateroom and suite categories. Your booking will be credited to, and finalized by, your preferred travel advisor. An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. Tickets are nontransferable and name changes are not allowed. Q How do I set up My Account with Holland America Line? You may access Express Docs online 24/7 at your convenience, approximately 45 days prior to departure. During each night of Hanukkah, a celebration and candle lighting is held for Jewish guests, and latkes are served daily for lunch in the Lido Market. Please fax your letters to ourGuest Accessibility Department at 800-577-1731. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam. Choose from city tours, culinary explorations, shopping outings, outdoor expeditions, cultural activities and more. As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. Q Can I print out my Express Docs without completing the Online Check-in? Employees are responsible for the behavior and actions of their guests aboard Holland America Line ships. The time to reserve your desired stateroom, suite and dining preference is now. VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. [J$yQKd{VWf7&*$iU dM
Current Employee. To board the ship, your service animal must have current vaccinations. For questions and/or help with your Online Check-in forms, please email Holland America Reservations or call 1-800-207-3545. And on New Years Eve we ring in the New Year with festive dining, sparkling wine toasts, live music and dancing its truly a Dressy Night to remember. SIGNATURE BEVERAGE PACKAGE: Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. When will my Express Docs show a stateroom number? Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. Nieuw Statendam
Holland America Line Retired employees, Employees and Retirees of the Worlds Leading Cruise Lines and Windstar Cruises are also eligible. Holland America Line ; Friends and family casino offer Please Read: COVID-related Discussion. Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. You can also read the, Passenger missing after going overboard from Quantum of the Seas, AIDA Cruises Launches New Employer Branding Campaign #PlaceToWe. . Fully Accessible
Schedule changes can occur at any time and may affect your flights. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. What could be more relaxing than a San Diego roundtrip cruise to the Mexican Riviera? Refunds will normally be made to your travel advisor. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. A: Not at dinner. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government-imposed taxes or fees. A Rabbi is on board for High Holiday services. Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. The past guest will earn a $50 future cruise credit for the referral and the friend or family member who made a new booking will earn a $50 onboard credit. Suites B7088, B7087, B6228, B6225 and stateroom EE3429 are fully accessible. From one-day mini-vacations to once-in-a-lifetime Grand World Voyages of more than 100 days, the line visits all seven continents to call at a variety of exotic, tropical, historical, cultural and adventure-filled destinations. If we do not have your information by this deadline, you will be unable to sail. Switzerland residents: +41 (0) 22 884 18 70, You can also reach them by email:hollandamerica@cibtvisas.com. You may also receive arrival documentation from Immigration when arriving at the airport. We cannot guarantee fulfillment of any items ordered less than 90 days prior to sailing. When does the crew appreciation Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Koningsdam
Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Requests for excursions which are fully booked are placed on a waiting list. NLV typically runs its course in 24-48 hours without serious or long term health effects. We have already booked have it all cruise in 2020 for 31 day Panama /South America line 2022 ,will we get the new terms of 300 dollars per person for shore excursions 3 special meals and wifi. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Each guest in a stateroom must book the Have it All cruise fare to receive the extras. Name changes require the prior approval of Holland America Line and may not always be possible. While we welcome guests who use oxygen concentrators and are undergoing peritoneal dialysis, we are currently unable to accept guests who use oxygen tanks or are undergoing hemodialysis at this time. You can print your boarding pass after Online Check-In is complete. * (See section for Bags VIP Luggage Delivery below for details.). When users phones pick the shipboard signal, their phone will usually display cellular at sea, Ship Roamor 901-18. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. FACs are nontransferable, and nonrefundable. Experts show you how to avoid problems when traveling in developing nations. Air Rates/Taxes and Fees Air rates will be quoted at the time of booking. Please note: For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom. Many thanks. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. Please be aware, however, that although every effort has been made to present you with the best available facilities in the countries we visit, some of these tours may not have amenities such as air-conditioning and toilets on buses. You can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few. In addition to all of the amenities that typically come with a standard cruise fare, the four high-value extras included with Have It All increase depending on the length of the voyage. Please attach a tag to each piece of luggage you will be checking on the cruise. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver's License. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please do not use a credit card or phone card; your on-board account will be billed in addition to the cost of the phone card or charges to your credit card. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Restricted Fares: Full payment for air reservation is required at the time of air booking. You do not need to include suffixes on your airline ticket. How long is this promotion? If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. The bed can be converted upon request to 2 twins if full compliance is not needed. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Tickets are nonrefundable. 3rd/4th rates: same as double occupancy rates or promotional 3rd/4th rates, depending on which is lower . Working directly with the carrier is important as the airlines are usually able to arrange alternate flights. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. You can also read the Latest Cruise News, Download Ship Itinerary, or take peak at the Crew Galleries. Ambulatory Accessible
REQUESTS MUST BE RECEIVED NO LATER THAN 90 DAYS PRIOR TO SAILING. Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. Noordam
On a Christmas cruise two years ago most of the kids were very well behaved, or at least appropriately behaved for their age. In keeping with our proud Dutch heritage, we invite you to a new onboard celebration inspired by the Netherlands national holiday, Kings Day: The Orange Party. We strongly recommend that you register your valuables with Customs before leaving home. Thank you. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. Oosterdam
Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. We recommend requesting a portable crib at booking or by contacting Ship Services at (800) 541-1576. Supports audio/video calling and streaming where coverage allows.). The per person, per cruise deposit requirement will be advised at time of booking. The rate is $USD7.95 per minute and billing begins at the time specified. The ship's estimated arrival time at the port of disembarkation is shown on your cruise itinerary. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager. endstream
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Book your next Holland America Line cruise while on board and you will receive up to $400 per person shipboard credit, good for your next Holland America Line cruise. The best time to book your next cruise is while cruising with Holland America Line. A Yes, check the 'All Guests' button, then click the 'Continue' button. Introducing Have It All a premium package that allows travelers to get everything they want in one simple fare. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. The program has an open door policy, which means participants may come and go as they please. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway. I would like to do the reservations now July 2021>.
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