We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). They asked for these documents to change a damn name. Postal Service. Seller fees on the Service may vary. . My ticket ID is ****. My sister and I were very excited to see Muse. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Free Boxes. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. I live in ******, **., over **** miles away. I requested a refund for my ticket due to **** application. Click-N-Ship. Explore all UPS delivery change options. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. BBB Business Profiles may not be reproduced for sales or promotional purposes. Customer Reviews are not used in the calculation of BBB Rating. Reroute your package to a different location or change the delivery date. If the package has already shipped, you can usually still update the address directly with the shipper. We have updated our list of supported web browsers. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Ticket Delivery . Thank you for contacting AXS. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. Absolutely ridiculous. To do this on the date of the concert! The tournament is in about four weeks in ********* **. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Well guide you through the process. Thank you. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Mail . Tried changing the name on my AXS account from my ex, to mine. How do I correct my shipping address? - FedEx Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. Upon your payment in full, you shall be entitled to the tickets you have purchased. I am sorry that your package was received with the wristbands missing it is truly unfortunate. *Sometimes, shippers restrict change delivery options based on package contents. Total was #****. Such fees and charges may vary. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Once the package leaves the facility, it will remain en route using the address you initially provided. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. PROMOTION RESTRICTIONS. It is their responsibility to ensure the accuracy of the address and tracking information. This happened on 3/19/2023. Unless otherwise stated as part of the purchase, any primary tickets (i.e. ADDITIONAL TERMS. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. 5. Yes, UPS does have a live chat feature. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. If the package was sent to an incorrect address, then the sender is responsible. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Ticket Delivery. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. The live chat will connect you to a customer service representative, who can help answer any questions you may have. If you need to change your name or email address, you will need to access your account on AXS.com. In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. All ticket prices for events that occur in the United States are stated in U.S. Both you and the receiver can use the packages tracking number to check the status of the intercept request. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. There are no suggested results at this time. In addition, UPS My Choice members can use the Delivery Planner to request a hold. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. How do I change my delivery? 3. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Changing Shipping Address : r/Coachella - Reddit Dollars. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No refunds are offered for online (virtual) events unless the event is canceled. Please note that orders are processed only after a billing address and other billing information has been verified. You can do it all in one place. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Supercharge your business shipping with total visibility and control. Im not getting an option to change my delivery. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. A per-order delivery fee may also be assessed, depending on the delivery method. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. A fee will be charged for additional requests. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". com/help. The customer service representative can help correct the address if possible. Thank you for contacting AXS. x, Hello! The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. Exceeding these limits may result in cancellation of orders without notice. 2. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Welcome | USPS You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Change a Delivery | UPS - United States In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Whats the difference between a dust extractor and a vacuum cleaner? Third-Party Resale Tickets: Everything You Need to Know . Can I change my shipping address after it's been shipped UPS? On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. 2. A fee will be charged for additional requests. The extension will grant them an additional two business days to collect their package. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Price and availability of any ticket, product or service on the Service are subject to change without notice. I am just so upset. ***Premium members get two free confirmed 2-hour delivery window requests per year. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Click on Selling Info. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Yes, you can change your delivery address with UPS before the first attempt. I have to make travel plans. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. By using the Service, you agree to the Privacy Policy and Terms of Use. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Official USPS Change-of-Address Form in the event description page, in pop-up boxes, or in an email). You own the money, own the tickets but they restrict your tickets and keep the money. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Thank you for your time and patience. ******* will also be getting a complaint. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Thank you for contacting AXS. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. I offered to pay for ***** over night but they refuse. Shipping information, if any, is provided at checkout. If you are the sender of the package, you can change the delivery address via your UPS account. Events may be postponed or canceled for a variety of reasons. So went to check my bank account and I was charge the $42 for the ticket. They will then be able to help you route the package in the right direction. I purchased the tickets almost ten months ago for approximately $500. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. How can we possibly contact them with a question? All fees and charges relating to your transaction will be disclosed to you during the purchase process. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Please be sure when accessing the AXS app you are NOT connected to WiFi. Sign in to your account on AXS.com or in the AXS app. This does not apply to "Adult Signature Required" deliveries. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Once you're signed in, select Accept Transfer. I asked for a refund. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. ****Additional transportation charges may apply if outside original delivery area. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Violation thereof is grounds for revocation, seizure or cancellation without refund. 4. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Premium allows you to make unlimited changes to your deliveries at no additional cost. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. At first, they needed the last 4 digits of the credit card I used. Welcome to USPS.com. By clicking Next, you agree to the AXS.com Terms and Conditions. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! The AXS app no longer supports WiFi and this can cause your tickets not to appear. What do I do? We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. You can contact UPS directly to see if this is an option for you. I also do not understand why they did not send with signature required. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). (United Kingdom) To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. 6 Reply noturavgscientist 24 days ago That works thank you!! To read the updated Privacy Policy, please. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. We make no representations or warranties about the quality of your watching experience or your display. Learn more aboutFedEx Delivery Manager. Depending on the situation, you may need to contact the sender of the package to confirm the change. I am sorry to hear that your order was not received. In these cases, customer service will attempt to contact you, using the information we have on file. We act as a sales agent for our Client. This response is final and will not be reevaluated. You can do this through the UPS website or by calling their customer service. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. AXS was solely the method of delivery in this matter. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. You are solely responsible for making a purchase, based on the information provided on our Service. What are the most common delivery methods? The recipient will then have to contact UPS to arrange a suitable delivery. Please review the purchase agreement linked in the email as well as the excerpt provided. If you are purchasing a resale ticket (i.e. I have sent the company numerous emails on an approximate date Id receive the tickets on. comments sorted by Best Top New Controversial Q&A Add a Comment AXS holds onto funds from resale of tickets. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. Thanks for signing up for the event guide! Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. If the package still goes uncollected at that point, then the package will be returned to the sender. You are urged to review all pages displayed during your completion of a purchase. We will notify you by email if this box office collection is required. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Need a username? The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error.