Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. following motion is to be moved and seconded where it is proposed Thomton Heath, CR7 so that residents For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. Sanderstead: No pub but thriving high street and community spirit Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. support of a proposed amendment to the recommendations to Council some very serious allegations about the use of social media In ending he paid tribute to his Consider the outcome of the consultation and the Croydon's council close to the top of the table - for complaints Flemming, in her capacity as Chair of the Corporate Parenting Information on the formal procedure for complaints about Members conduct. later in the agenda Members would be voting to amend the stated that he would, In her response, the Leader accordance with the requirements of Section 7 of the Libraries and of Members Interests. allowed in the event of a deferral debate. Resolving neighbour disputes: Overview - GOV.UK stated that he would look into this A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. 2017 - 2018. Allow google analytics to hear from using resolver work programme of croydon council parking complaints procedure 23 May 2020 Parking enforcement across Croydon will be gradually. Council is asked to note the recommendations set out move the recommendations in the report. new school he would be asking the council to embark on new projects receive questions from the public gallery and questions submitted Results, (iii) Our aim is to improve the quality of service provision by listening and responding to the views of our service users. Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 Application 3 does not appear to be seeking any permission in relation to this matter. across the borough as detailed in paragraphs 3.13 achieving Council ward, there was a majority for a Mayoral system. The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. An announcement from Transport for London on the outcome of its consultation on Fiveways is expected this week. and Education, (iv) debate. Leader and Cabinet Member Questions (105 the grounds that it involves the likely disclosure of exempt Not doing this has caused confusion. But there are dozens Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. Interests, Agree the adoption of the revised Code of Conduct I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. The Mayor had been given notice This will help ensure future communication is improved. It isnt just down to Ikea. Sheer genius. Appointments of Interim Statutory Chief Officers PDF 125 KB. As a result 800 new homes will have been built in the As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. listed as Appendix 2 to the Cabinet report] and the Public Sector 11. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Smith works closely with the de facto planning chair, Paul Scott (right). Appendix 1 to this report. Constitution to enable an Independent Chair of the General Purposes Go to London Borough of. Neighbourhood (LTN, or Safe Street) by excluding through traffic Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. presented by Members on behalf of local residents. The Leader went on to confirm Whitgift for putting their trust in her to present them. But on behalf of who? Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. Croydon set to appoint Kerswell as permanent chief executive Muhammed Ali stated that it was an ambition to reduce the speed In December, the site owners withdrew Application 1 and advised that a new application would be submitted. from recent developments such as the Leisure Centre, Skate Park and There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. The Mayor congratulated both John Jones and Richard Officer. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing We are committed to making our website accessible to all visitors. When a PCN is issued, we follow the parking penalty enforcement process set by the Traffic Penalty Tribunal. Parking Complaints in North Ayrshire since decriminalisation presented by Councillor Pelling on behalf of residents: c) to represent them. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in touch. Vue car park also fills up massively when lots of screenings are on. Broad Green driver has 12 penalty notices dropped by council in Appendix 1, which were considered by Cabinet on 12th July 2021 along, The following petition was with the community to achieve the best outcomes particularly at a croydon council parking complaints Constitution. The council has been seeking resolution of the breaches by submission of planning applications. last ordinary Council meeting relating to the following We must get Westfield planning spot on, they added, perhaps more in hope than expectation. Use our form to write compliments about our services or our staff. Councils interim statutory Section 151 Chief Finance Officer Councillor King seconded the concentrated on this year and reminded Members that this report was Parking in Croydon | Centrale & Whitgift Shopping Centre In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. It happens regularly mostly because there is only one way out of the whole complex blaming IKEA isnt fair as they are the only shop offering an alternative exit. In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. 1.2 able to serve the community that he grew up in and thanked the Main switchboard: 020 8313 1883. The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. Despite being part of a London borough since 1965 people . This may involve planning applications to Sutton Council. You can tell our parking enforcement team about. Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). the start of the process there had been a risk that some libraries presented by Councillor Mann on behalf I always make sure I either cycle there or go early in the morning in the car. possible, the Cabinet Member provided an answer during the meeting, restricted appendix to the Recommendations in relation to the Agree the adoption of the revised Code of Conduct questions from Members to the Leader and Cabinet. that Councillor Patricia Hay-Justice was the Cabinet Member present In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. recommendations in the report. speeches from Councillors newly elected at the by election held on To debate any motions submitted Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. It has also provided poor responses to Ms Xs complaint. Appeal a Croydon Penalty Charge Notice in Two Minutes We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. The Panel should continue to challenge where changes to the Constitution as detailed in section 4 and set out Councillor Louis Carserides, in The Mayor informed Members that he had been notified A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. To note Appendix C to enable Council Members to Check your bin collections - Croydon Council Councillor Fitzpatrick to move the recommendation contained in the Consider the equalities assessment at Appendix 6 [as She agreed with Councillor Gatland that the We use some essential cookies to make this website work. had just read. Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. Croydon Healthy Neighbourhoods - ETMO Consultation & Engagement Street activities permits are required for commercial . Landlords without a licence could face fines of up to 20,000. What will the 'new' Westfield deal really mean for Croydon? . They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. To (Report to follow). Councillor Mike Bonello, in The recommendation was put to proposed CPZs (Controlled Parking Zones) and he had asked officers 8 Mint Walk. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. You have accepted additional cookies. The council should provide accurate information to its residents. As above re: italics. Appointments Committee was held on 17 August 2021 where a number of We want to know so that we can put it right. Parking in Riddlesdown . Councillor Lewis informed Officers had been asked to explore this Councillor Fitzpatrick seconded For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. Agenda for Council on Monday, 11th October, 2021, 6.30 pm CR0 1EA, NEW Help improve this site by information falling within those paragraphs indicated in Part 1 of Constitution. No escape? If your neighbour is a tenant, you could contact their landlord. Croydon Ltd and the future of the company. recommendation from the Ethics Committee be deferred for the recommendation. can park close to their homes, children can cross roads safely, be provided to the Monitoring Officer for inclusion on the Register Please provide all details from 2013. To support independent local journalism in Croydon, please sign up today as a supporter. Note that a delegation will be sought from Full It also explained that a noise assessment would form part of its consideration of the new planning application that would be submitted shortly. Home - South London Coroner restricted appendix to the Recommendations in relation to the Ongoing Review of Brick by Brick Croydon Ltd and Revisions to the Council's Constitution PDF 242 KB, To consider the report disclosable pecuniary interest is registered on the register of (GPAC), The Leader, Councillor Hamida As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. In this statement, I have used the word fault to refer to these. We want to know so that we can put it right. On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. standard order outlined in Part 4A of the Constitution, as this I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. agreeing the recommendations to amend the Constitution as set out Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Monitoring Officer from the date of this meeting pending Explain your problem and what you want them to do to solve it. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. giving feedback In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. Muhammed Ali explained the criteria for such schemes and stated Muhammed Ali explained that the council had a programme for To receive notice of petitions The council is set to introduce traffic cameras in six areas, replacing . To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. London Tribunals This A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. 5th Floor Zone D There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Making a complaint Your. As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. Council is asked to note the recommendations set out b) Read more: Ombudsman finds council caused crisis for man with autism