How to cancel FYE Backstage Pass manually. So I said, fine and she starts asking me all these personal questions about where I live and so on. He then said he might be able to get me a store credit, and said he would check with someone in the back. I only want the regular Backstage Pass. What they are doing is illegal. I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent. How do I get my money back from fye Backstage Pass? I come to find out it is in fact $12 a month, because it's not just for FYE, it's also for "thousands of locations nationwide, " which were pretty much just a bunch of Domino's Pizza and Dunkin Donuts locations. You should receive a confirmation email within several days with additional instructions. She said, Yes it is 25$ a year. Silly me again for thinking that it was actually cancelled and he meant we will keep your account active until the 18th, when he really meant we will keep your account active until forever. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. Read More. You can't just sign someone up without all of their information! If you were talking to a customer and they told you about a discount card and you were not paying attention to them because you didn't think they deserved your attention then you deserve to be scammed I say. And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? A month later, though, I notice that $11.99 has been taken out of my account by fye. I have been charged and I never authorized anyone to charge my account. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! I would like to say that during my FYE purchase I was told about the VIP Backstage Pass, I agreed to it, because I planned on canceling the plan within the first few days. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. He then gave me a confirmation number. All deposits are protected by our member banks and partners. What is Fye * BSP VIP? Platinum Backstage Pass - 1 year membership. Next time, give helpful info, not a bunch of snarky baloney. Tell the supervisor the problem, they will refund you for 4 of the months right then and there and then you have to submit a form in writing to get your remaining credits. I understand the run-around; I've worked phone jobs. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, . What makes this issue so striking is that they usually dont even use all those subscriptions. It sucks when companies do this because it turns alot of people dishonest just to save from getting fired. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. Ask the agent to cancel your Backstage Pass membership. My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. Posted 12/11/2013. Then they charged me for two months in a row. Subscription services cost more than it seems. Before you set out to cancel your subscription, make sure you have your membership number ready. An average American spends. Email Updates. You can almost always get a refund from things like these, AHHH I delt with the same issues as most of you they told me i could cancel within 30 days to avoid any charges and then month after month i was charged $11.99i called 2 more times after that to cancel and they just rambled on about the deal but told me it was canceledby the time i was charged the 3rd month i was furious i called up and was a complete [censor] and got through to the supervisor Thomas. I'm smarter than you honey and make far more money, I'm sure. I used to work at Frys Electronics when I was younger and they put a lot of pressure on saleman to sign people up for their credit card. Backstage Pass VIP, P.O. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. I declined the card, and paid for my purchase with my debit card. without being 100% on the terms, and they'll help others not make the same mistakes they made. If youre not satisfied with the service, your only option is to cancel it. PLEASE DO THIS ASAP! I go out of my way to help customers, to help them find a movie or a funko pop. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. Every single time. Just because I disagree with a user's complaint on a complaint website doesn't make me a troll. "Is there anything else I need to know about this?" Um if someone just signed me up for something using my credit card you damn well believe I'd take the time to read a small paragraph that is not only on my packet but on my damn reciept! So I hope you find this more insightful than my previous post. We've sent you a text with a link to download Emma. I have called the store manager and have spoken to two people in corporate. Yes, 11.99 is crazy. After that if you don't cancel it costs $11.99/month. So after I said I'd sign up, she says "Yay! The FYE Backstage Pass VIP offers discounts and savings with the mobile app at the chain of entertainment retail stores. But, even so, you'd have to be a complete idiot to fall for it. Our app can help you with: We have helped over 300,000 people with their problems. As soon as your free trial is over, you will be charged for your membership. To help you avoid undesired expenses, we can set you up with a virtual credit card. Can't get your money back. These people are very sneaky to say the least. :], Ok, I apologize. The man on the phone tried again to get me to keep my card. A lot of people were confused about this and I agree -- it's confusing and misleading. I addressed each one of the original poster's complaints in my comment, and then some. In contacting them about it, I got a reply that FYE no longer offers this option and that I could get a refund if I supply them with information that FYE SHOULD HAVE, not me. You would think that they would email me a notice of their discontinuing this service. Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. Here is where I made my mistake though. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. Apparently the D-bag who took the call couldn't understand English very well and documented that we want to continue the services. Box 41248, Nashville, TN 37204-1248. ET. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" September 20096 debits for a total of $$139.38 spent. So today I just called the fye backstage pass cancellation number. We aren't all terrible. I shop at FYE frequently because it is the only entertainment store near me. "Oh, okay." All these things can help aid you in preventing a bad experience with one associate and taking it out on the entire company. Also, what is with the people here saying "Just listen to the cashier"? I hope this solves everyones problem. The guy was hard to understand. After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. and meet all your essential needs. 4437 Morgan Ford Rd. The Backstage Pass VIP is a discount card that works for FYE, but also thousands of other locations in the area, such as restaurants, airfare, hotels, etc. It's a horrible catch. Yes FYE is under pressure with the increase of ILLEGAL downloading but they still have customers who choose to support their favorite artist or actor or go just because (in a good case) knows an associate and trusts their judgement on entertainment. This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. After hooking it up, it sounded terrible and went to return it about an hour after buying it. The cashiers don't take your information. He intentionally did not inform me of any subscription or any charges when I asked him if there was anything I needed to know. To voice your concerns or raise a complaint, simply call So I looked it up, sure enough it was this pesky little card. I have been charged with $9.99 two times now even after I have cancelled it! It's the contract you sign for us! I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. THIS IS THE ONLY WAY THIS WILL STOP! A pamphlet was thrown in her bag with her purchase of a 9.99 item. It's pretty obvious you were at least partially at fault here. Here's my experience: Most people would read a contract before signing something that isn't a credit card slip Now that I am looking into it before calling in the last 15 minutes since I searched I have read at least 10 complaints all stating the same exact situation as my daughter. Always interest-free. And honestly, we sign up for it as well. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. Since its charged as maxed out over 400 bucks on fye card without my knowledge. I asked her " is it like a rewards points program? " I filed a huge complaint and intend to have the representative fired who caused all of this grief. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. I thought that you were attacking my post, and also I apologize for calling you a troll. I signed up for this card in June of 2011, and the employee told me that if I change my mind within 30 days I can go back and cancel it, he never mentioned fees or ANYTHING. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. asking the company to end your FYE Backstage Pass membership. At this point I got suspicious, so I asked, "Why do you need it?". I called the (800) number and told them what happened. Fye asked me if i wanted to sign up for the fye backstage vip pass. Oh and that first response is also wrong because there are 2 cards one is $25 for the year strictly just for fye and the second card is free for 1 month then its 11.99 a month but this card saves you at other places over 100, 000 different stores its like a AAA card. I have a JUSTICE for girls club card, lol. We'll see what happens next month. Track all your paid subscriptions in one place, for free. Keep up to date with the newest releases or just browse other readers' hauls and collections. Email -[emailprotected] I am finding frequent $9.99 charges on my credit card from FYE VIP. Log in to fyevip.com, go to My Account and click on the end membership link. Customer must call to cancel 1-877-351-2131 and can cancel at any time. 2. 2. Well I did pay attention when the sales girl told me about the 30 day trial and $9.99 monthly fee, I can relate to being charged when I shouldn't have been. Canceling f.y.e. It's just the truth. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. There is an easy way to cancel your FYE Backstage Passwith DoNotPay. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I took it to myself to look up what it is all about and here is what I found out. That was great considering I worked at a mall, and like shopping at my local suncoast. and our So, FYE needs to get their ### together, and quit cheating their customers. Obviously that is just a ### hurdle they put in the way hoping I would forget to call. Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. What grinds my gears is the clear lac of ethics presented by this company. Type in FYE Backstage Pass as the service you want to cancel. Going on a history search with my card, they have been charging me $11.99 since July. Customer must call to cancel 1-877-351-2131 and can cancel at any time. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. Either does the company. This is a specialty entertainment store with many different options for their loyal customers and people passing by take that for granted. Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. he refunded me all of the money i was charged and canceled the membership for good. He took my membership card from me and cancelled it. I made the mistake of calling while I was at work, and had to do something midway through, and ended up just agreeing to get her off the phone. And another question, why is fye charging me? Meet Emma, your Best Financial Friend. The new clerk says I will need to send the unit back to the company as it is still under warranty. The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. ranks 102nd among DVD sites. I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. I said no you had my address wrong last time what makes me think you'll get it right this time, and eventually she gives up and says my account is cancelled as of that day and gives me a confirmation number. All Rights Reserved. Does FYE Backstage Pass offer a refund after I cancel my subscription? Fill in the form with your personal information. In about 10 words! While he was very nice and understanding, I was annoyed (though it wasn't his fault) that he said my account still read as active and a refund was not available. The complaint has been investigated and resolved to the customers satisfaction. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. I'll call tomorrow to cancel. [emailprotected] For more information, please see our I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. I'd like to call it a scam, but it was more of a case of not being up-front. In my case, I was flat-out lied to by the cashier (or, at best, misinformed) She told me that the card itself was a 30 day trial and that IF I WANTED TO KEEP IT, I would have to call within 30 days to activate the paid subscription, not vice versa. I don't care about your damn ~quota~, what everyone at FYE is doing is WRONG and FRAUDULENT. The cashier asked for a birth date and I gave him it (I figured he needed to verify my debit card like how some places ask for ID). I know because it happened today. Games equivalent) for over six months now. Write to: f.y.e. We recommend that upon receipt of your order that you contact Customer Service for a return authorization.