So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. It goes against our guidelines to offer incentives for reviews. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! We love our Tonie. We also really appreciate your feedback, we'll definitely take this on board as we always look to make tonies as beneficial as possible for all our young listeners.Make sure you sign up for our referral program to get FREE Tonies and keep the quiet/ fun times rolling! FREE Delivery on your first order shipped by Amazon. Please turn it on to experience the full capabilities of this site. Very short sighted on the basis that the mostly costly thing to buy is all the stories. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I emailed 3 weeks ago and was told it would take up to 4 weeks. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. Opened the box to find it didnt work. We use some essential cookies to make our services work. Code word: Turtle. The Toniebox is already in another household. Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. Such a wonderful story teller . They both love them and listen to them every night in bed, great gift ideas too. Its relatively easy to set up and there is videos on YouTube to show you how. Shipping worldwide (All orders are shipped from the UK!). How do I set up my Toniebox? With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. They are safe for children from the age of 0 to play with as they bear the CE marking. Check out these Best Selling Tonies in stock now! The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Need help with your Toniebox, myTonies account, or order? No. Mum had already bought one so returned it as soon as it arrived on 4th March. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Find out more about how we are changing the way children listen to audio. Download Foursquare for your smart phone and start exploring the world around you! Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. They then chose a second one to listen too while having a bottle and settling in bed. No response! tonies uk holborn and covent garden london. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. We love our Tonie. Companies can ask for reviews via automatic invitations. tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! It has been the best toy Ive ever bought them. The product is amazing but customer service is non existent. Email us directly.. You don't email back! It's as simple as placing a tonie on the Toniebox, and the audio begins to play. Here you will be directed to the right contact person for partnerships and media requests. Our support team is here for you! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! The company are just incredible greedy and lazy by putting no effort into this product at all. References to confirm are 1728708, 1776131, 1787817. The Toniebox is already in another household. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. If I could leave zero stars I would! At the moment, we deliver the tonies Soft Cuddly Friends with audio play to Germany, Austria, Switzerland and the UK.In the UK they are available with an English-language audio play, in Germany, Austria and Switzerland with a German-language audio play. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. Brown Thomas Arnotts Limited: tonies offers the world's largest interactive audio platform for children. At present, the following three Steiff Soft Cuddly Friends are equipped with an audio play for the Toniebox in English. WebFor further information visit us at www.tonies.de or www.tonies.com. All new subscribers will get 10% off our online shop in their welcome email. If you have any questions about the Steiff cuddly toys with audio play, please contact the Steiff customer service. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Ive already ordered a second one for my grandson. Its an investment but definitely worth it! They just pop a Tonie on top, Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! You need a tonies Soft Cuddly Friend with audio play and a Toniebox. Taxes and shipping calculated at checkout. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Its a shame because I definitely wouldnt order anything direct. Opened the box to find it didnt work. Its an investment but definitely worth it! Companies can ask for reviews via automatic invitations. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. We use dedicated people and clever technology to safeguard our platform. Tonies have made a emotional at times stressful bedtime routine much better. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. The Soft Cuddly Friends are available directly in our Steiff Online Shop. I bought this for my granddaughter, age 5, and she absolutely loves it. Lita Lamb is always there when help is needed - her cautious nature also helps the others. I was told to sent two tonieboxes back that they could send us a new one. We also offer Creative-Tonies, which allow you to record your own stories or content. It is now 4th April and still waiting for my refund. Discovering a world of imaginative storytelling. Looking for Toniebox setup instructions? We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. Get notified when your Tonie is back in stock! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. Use this service to order a certified copy of a document from a company's filing history. You can buy the Toniebox on the tonies website or in specialist retail outlets. I emailed to report a non charging toniebox and got a standard set up reply response. They both love them and listen to them every night in bed, great gift ideas too. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. They then chose a second one to listen too while having a bottle and settling in bed. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We, Yahoo, are part of the Yahoo family of brands. It is now 4th April and still waiting for my refund. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Make sure you sign up for our referral program to get FREE Tonie to add to the routine! Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. Great! Verification can help ensure real people write reviews about real companies. (Running time: about 70 minutes)The cuddly animals are 20 cm in size and attach to the Toniebox by a magnet integrated in the audio play chip. The box and characters are good quality. Lazy! Type Product Price 76 products TONIES Toniebox Starter Set 90.00 TONIES Favourite Children's Songs Playtime Action 2 18.00 TONIES Toniebox Starter Set 90.00 TONIES National Geographic Astronaut Audio Figure 17.00 London. I contacted the company on several platform to see if could make the exchange. Hi Baturay, thank you for getting in touch. It's a real shame. References to confirm are 1728708, 1776131, 1787817. IMPORTANT: These are separate items with one language version each (DE or EN audio play). Connectivity and the whole setup process is beyond poor. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. The idea sounds amazing. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. If was purchased for a Christmas gift so has only been working since late December approx 4 months. Here you will find the right contact person for My special needs child relies on her toniebox to drift off to sleep. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. *EXCLUSIONS APPLY. The product is amazing but customer service is non existent. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Great concept, kids enjoy them. Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. If I could leave zero stars I would! We also ensure all reviews are published without moderation. You can change your cookie settings at any time. Other than that this has definitely impressed us all, thank you!! Such a wonderful story teller . Add to basket. She can be wonderfully empathetic. Therefore, when selecting, please pay attention to the language version you need. Webtonies Toniebox Starter Set incl 1 Creative Character, Audio and Music Player Speaker for Audiobooks Songs for Kids, Kid's Gifts, Screen-free Early Learning Toys, Wireless Speaker, 7 Hr Battery, Red 4.7 (2,616) 7995 Get it Sunday, 26 Feb FREE Delivery by Amazon More buying choices 49.99 (6 used & new offers) Ages: 3 years and up They should speak to fairfax and favor. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. People who are reading this can return theirs.. Launched in 2016 in Germany, Austria, and Switzerland, tonies is now available in thirteen different countries on three continents and offers a portfolio of over 700 Tonies. Hi Baturay, thank you for getting in touch. My kiddo was so excited but she never even got to try it. This was not relevant to my complaint. The box and characters are good quality. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. No communication, nothing. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. My son received one for his birthday but due to tags being lost we dont know who bought it him. All rights reserved. It didn't work, reached out to Tonies and they sent us a new box. It's a real shame. Get directions. | Here at Tonies, we are BUYER BEWARE they are no longer a working company. Ordered a Tonie for a gift and the delivery tracking replied that it was sent back to the sender. I received no refund and no tonie. Still, after multiple attempt to reach out to support, they have not replied. They removed their phone number from their site and no longer are a working company. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. If was purchased for a Christmas gift so has only been working since late December approx 4 months. Because we know things dont always work out, returns are complimentary. The company just sends copy and paste apologies with no real help. Companies House does not verify the accuracy of the information filed, to choose the company information you want to be included on the certificate, the address you want the certificate to be delivered to (UK or international), to choose the document you want to be certified, the address you want the document to be delivered to (UK or international). Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ages: 3 Dismiss, Shop Updates are usually sent once a month unless there is an important update. WebTonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! It didn't work either. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. We also really appreciate your feedback, we'll definitely take this on board as we always look to make tonies as beneficial as possible for all our young listeners.Make sure you sign up for our referral program to get FREE Tonies and keep the quiet/ fun times rolling! They also asked for proof that amazon referred me to them. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. WebGo to the Royal Mail portal. Follow us on social media to stay up to date! Yes, we are already working on many new ideas, so stay tuned! You've rejected analytics cookies. DT. Cumulative Tonieboxes sold(since Q4 2016). Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. How do I set up my Toniebox? Your browser's Javascript functionality is turned off. Registered Office One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. I contacted the company on several platform to see if could make the exchange. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! To start a return from the UK, follow these steps: Fill out the customer form from your package. I would not recommend at all. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Purchased for my daughter's birthday. We use cookies to make our services work and collect analytics information. Meet the Toniebox, the clever box of audio fun. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Here you will find the right contact person for every need! 4 months in, no updates or improvements to app or software. Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! Get it Saturday, Sep 10. Dear Charlene, thank you for getting in touch. 7.99 inc. UK VAT. Greater London. tonies is the creator and publisher of tonies, the innovative and award-winning audio system for children. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Recall of all tonies Blocks products. Very short sighted on the basis that the mostly costly thing to buy is all the stories. If your children love stories or music then I highly recommend! 4 months in, no updates or improvements to app or software. The chip is securely packed and sewn in so that nothing can happen and it is not damaged when you wash the toy in the washing machine. This was not relevant to my complaint. Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Recall of all tonies Blocks products. Mum had already bought one so returned it as soon as it arrived on 4th March. Discounts are sent as soon as new Offers are available (The frequency of those discounts may vary but will never be more than once a week.). One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. 2023 Trustpilot, Inc. All rights reserved. Toniebox kids speakers replace over-stimulating screens with simple tactile controls. And once a bedtime story has finished, the Toniebox will automatically turn itself off and go to sleep. Easy, screen-free bedtimes is just one reason this kids audio speaker is loved by parents. ': Night Among Wolves Audiobook, The Ballalloes: Duel By Floodlight Audio Play, Favourite Tales: Little Red Riding Hood And Other Fairy Tales Audiobook, Hully Boo Spook 'n' Spell: Halloween At Palace Primary Audio Play, The Fox Pack: Case 1 And Case 2 Audio Play, Favourite Tales: Pinocchio And Other Classic Stories Audiobook, Favourite Tales: Rapunzel And Other Fairy Tales Audiobook, National Geographic Astronaut Audio Figure, Favourite Children's Songs Bedtime And Lullabies, How And Why: Fabulous Horses / The Mongol Steppe Riders Audio Play. Happy Listening. Registered in Republic of Ireland. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shoddy excuse from them and says a lot about the company. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? As others have said very very poor customer service and I'm now concerned about this products quality overall. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. 340 talking about this. Happy Kids. Not acceptable but theyve missed that target anyway. Very good customer service. Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! What is your Return Policy? authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Find out more about how we use your personal data in our privacy policy and cookie policy. WebHeadquarters Palo Alto, CA Type Privately Held Locations Primary Palo Alto, CA 94306, US Get directions Employees at tonies USA Eric Lachter VP Marketing at tonies. Easy to set up & operate. Accessory. Plenty of 1 star reviews and you send the same responses. Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Loved by over 3 million fam Afterwards, it is best to let them air dry. Purchased for my granddaughter for Xmas via Amazon. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. Great concept, kids enjoy them. I have no issues with routers, phones or computers but this device drives me mad every time. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! Formerly https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. We have 1 for my big boy and baby girl and they love it.