Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. And we want to make sure you're getting your promotion! We have sent a private note to gather more information and work on the solution. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. Due to inactivity, your session will end in approximately 2 minutes. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Accessibility Resource Center Skip to main content. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Here's where to find the UPS QR code: The code displays during your trade-in request. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Request a shipping kit during the online trade-in. or Android devices. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Here is the link to the complaint center at FCC. Which is better (and why). What the hell is going on? First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. You must be signed in to access this part of the community. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. I understand you have no confidence in your trade-in. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community Remember my username. Verizon trade in problem. Need help. : r/verizon - Reddit Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. If you did trade in at a indirect or at home it could take longer. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The FCC form is quick and easy and could really help others facing similar frustrations. You must be signed in to access this part of the community. 2 Be prepared. Refer to Trade in your mobile device FAQs and video for more trade-in information. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Correct answers are available for this post. It is terrible to read about your experience trading in your phone, jennk1. Scan this QR code to download the app now. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Is there really a $35 restocking fee on returned merchandise? The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). AT&T: This free offer is good only when you trade in a Galaxy phone. Step 2: Send us your old phone After you receive your new phone, turn in your old device. Trade in your old phone - United States - Google Store Help Trade-In kits not recieved FOUR times - finally I - Verizon Community Verizon trade in issues? : r/verizon - Reddit The most popular is because there actually was a problem with the device once it was received. Please sign in again to continue. Due to inactivity, your session will end in approximately 2 minutes. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Then, if signed into My Verizon, youll receive a credit on your account. Trade-In kits not recieved FOUR times - finally I - Page 3 By signing up you are agreeing to receive emails according to our privacy policy. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. I upgraded to the iPhone 13 pro and traded in by iPhone XR. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Note: Authorized Retailer locations dont accept devices for recycling. Excludes Verizon Prepaid plans. We are here to help! If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. your phone, and receive cash. So I was offered $800 through 24 months for my iPhone XR. It is common for some problems to be reported throughout the day. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Note that I have all this documented in a chat. If you misplaced your shipping materials, visit our Trade-In Tracker. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Then press zero for an agent. Device trade-in value: How much is my phone worth? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind We're looking forward to working with you! upgrade. This is not an isolated problem based on the number of people saying they had the same thing happen. Even if it's zero, we can still recycle the device for you. File a complaint with the Better Business Bureau. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Verizon's latest deals now include up to $800 off with an upgrade The other day, I noticed, they appraised my phone for $142. Turns out Verizon's trade in process has issues. Hi! Check out the trade-in FAQs page. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. You'll see the options that apply to your trade-in during the ordering process. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"